Clinic staff have found CareMessage's direct messaging feature a valuable tool for 1:1 patient communication such as case check ins, pharmacy notifications, and community resource guides.

Messenger templates allows you to save commonly used messages as templates, and you can edit the template before sending. Messenger templates allow staff to share a common library of messages for patients, and reduces error and saves staff time from copy/pasting via external sources.

For a step by step walkthrough of how to use this feature, visit this link: https://help.caremessage.org/en/articles/4685173-messenger-templates

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