As the COVID-19 vaccine is distributed nation-wide, the CareMessage team is here to support you along your journey for messaging patients about this vaccine. Below is our COVID-19 vaccine messaging public library, approved by our Medical Advisory Board. Implement the messages below via Outreach to educate patients about the COVID-19 vaccine:

You can also view our messaging library here: http://bit.ly/CM-covid19

Category

English

Spanish

Concerns

{Provider}: The COVID-19 vaccine is very safe. Our health center strongly encourages you to take the vaccine when it becomes available. The vaccine is the best way to protect yourself from COVID-19 related illness. Call us at (###)-###-#### if you have questions

{Provider}: La vacuna contra el COVID-19 es muy segura. Nuestro centro de salud le exhorta enfacticamente a que reciba la vacuna cuando este disponible. La vacuna es la mejor forma de protegerse de enfermedad relacionada al COVID-19. Llame al (###) ###-#### si tiene preguntas.

Concerns

{Provider}: Medical experts have approved the COVID-19 vaccine. No short cuts were taken to make this vaccine. The vaccine is very safe. This will help prevent serious illness caused by COVID-19. Call us at (###) ###-#### to learn more.

{Provider}: Los expertos medicos han aprobado la vacuna contra el COVID-19. No se tomaron atajos al hacer esta vacuna. La vacuna es muy segura. Le ayudara a prevenir enfermedad seria debido al COVID-19. Llamenos al (###) ###-#### para mas informacion.

Safety

{Provider}: Vaccines will work with your immune system to fight the virus if you are exposed. The COVID-19 vaccine is safe. It will work to protect you from COVID-19 related illness. Call us at (###) ###-#### to learn more.

{Provider}: Las vacunas trabajan con nuestro sistema inmune para combatir el virus si se ha expuesto. La vacuna contra el COVID-19 es segura. Funcionara para protegerle de enfermedad relacionadas al COVID-19. Llamenos al (###) ###-#### para mas informacion.

Safety

{Provider}: The COVID-19 vaccine is safe. It will work to protect you from COVID-19 related illness. Our experts at the health center recommend this vaccine to stay safe from COVID-19. Call us at (###) ###-#### to learn more.

{Provider}: La vacuna contra el COVID-19 es segura. Funcionara para protegerle de sintomas relacionados al COVID-19. Nuestros expertos en el centro de salud recomiendan esta vacuna para que se mantenga seguro/a del COVID-19. Llamenos al (###) ###-#### para mas informacion.

Safety

{Provider}: Vaccines save lives. We strongly recommend taking the COVID-19 vaccine when it becomes widely available. This vaccine is very safe and is approved by experts at our health center. It is the best way to stay protected from COVID-19 related deaths. Call us at (###) ###-#### if you have questions.

{Provider}: Las vacunas salvan vidas. Le recomendamos con certeza que reciba la vacuna contra el COVID-19 cuando se vuelva ampliamente disponible. La vacuna es muy segura y esta aprobada por expertos en nuestro centro de salud. Es la mejor forma de protegerse de muertes relacionadas al COVID-19. Llamenos al (###) ###-#### si tiene preguntas.

Availability

{Provider} The COVID-19 vaccine will be available at our Health Center starting (MON/DATE). You are eligible to receive the vaccine. This vaccine is safe and it will save lives. We strongly encourage you to take the vaccine. Call us to make your vaccine appointment: (###) ###-####

{Provider}: La vacuna contra el COVID-19 estara disponible en nuestro Centro de Salud comenzando el (MON/DATE). Usted es elegible para recibir la vacuna. Esta vacuna es segura y salvara vidas. Le recomendamos con certeza que reciba la vacuna. Llamenos para programar su cita: (###) ###-####

Availability

{Provider}: We do not yet have the COVID-19 vaccine at our health center. The COVID-19 vaccine is safe and it will save lives. We will send updates when we do have the vaccine. Call us if you have questions: (###) ###-####

{Provider}: Todavia no tenemos la vacuna contra el COVID-19 en nuestro centro de salud. La vacuna contra el COVID-19 es segura y salvara vidas. Le dejaremos saber cuando tengamos la vacuna. Llamenos si tiene preguntas: (###) ###-####

Availability and Eligibility

[Health Center] has XXX doses of COVID vaccine available to high risk patients. %{patient_first_name} qualifies for this vaccine. Vaccination location is [Location]. Must have appointment. Type YES if you are interested.

[Health Center] tiene XXX dosis de vacunas disponibles para pacientes de alto riesgo. %{patient_first_name} califica para esta vacuna. La localidad es [Location]. Debe de tener cita. Conteste Yes si esta interesado.

General Education

Vaccines are the most effective way to prevent disease-related illness. The COVID-19 vaccine will work with your body's natural defenses so your body will be ready to fight the COVID-19 virus if you are exposed.

Vacunandose es la mejor manera de prevenir condiciones relacionadas con enfermedades. La vacuna contra el COVID-19 trabaja con las defensas naturales de su cuerpo para que combata el virus del COVID-19 si usted se expone.

Pre-Vaccination Safety

Experts agree that getting a COVID-19 vaccine will keep you from getting seriously ill even if you do get COVID-19. These vaccines cannot give you the disease itself.

Los expertos coinciden en que recibir la vacuna contra el COVID-19 evita que usted se enfereme gravemente incluso si contrae COVID-19. La vacuna no le puede dar la enfermedad.

Pre-Vaccination Safety

The U.S. vaccine safety system makes sure that all vaccines are very safe. All the COVID-19 vaccines that are being used have gone through the same safety tests and meet the same standards as any other vaccines produced through the years.

El sistema de seguridad de vacunas en EE.UU. se encarga con la seguridad de cada vacuna. Las vacunas contra el COVID-19 cumplen con los mismos estandares de cualquier otra vacuna que se ha producido.

Process

Most COVID-19 vaccines are given in two shots, one at a time, and spaced apart. The first shot gets your body ready. The second shot is given at least three weeks later to make sure you have full protection. If you are told you need two shots, make sure that you get both of them.

La mayoria de vacunas contra el COVID-19 se administran en dos dosis. La primera vacuna es para preparar el cuerpo. La segunda se administra al menos tres semanas despues para proteccion completa. Si le dicen que necesita dos vacunas, asegurese de recibir las dos.

Side Effects

The COVID-19 vaccines may cause side effects in some people, like sore muscles, feeling tired, or mild fever. These reactions mean the vaccine is working to help teach your body how to fight COVID-19 if you are exposed. Having these types of side effects does NOT mean that you have COVID-19.

Las vacuna contra el COVID-19 puede causar efectos secundarios en algunas personas, como dolor muscular, cansancio o fiebre leve. Estas reacciones significan que el cuerpo esta aprendiendo como combatir el virus. Estas reacciones NO significa que usted tiene COVID-19.

Appt Reminders via Outreach

This is [Health Center]: %{patient_first_name} has a COVID-19 Vaccine appointment is today at [Location]. Are you coming? Text YES or NO

Somos de [Health Center]: %{patient first name} tiene una cita para la vacuna del COVID-19 hoy en [Location]. Puedes atender? Envia “Si” o “NO.”

Yes

Please arrive at [Location] 15 minutes early. Call XXX-XXX-XXXX with questions. A face covering is required.

Por favor llegue a [Location] 15 minutos antes. Si tiene preguntas llame al XXX-XXX-XXXX. Se requiere una mascara.

No

Without the COVID-19 vaccine, you will not have protection from the virus. Please do everything you can to attend. Call XXX-XXX-XXXX to discuss further.

Sin la vacuna contra el COVID-19, no tendra proteccion contra el virus. Por favor, haga todo lo posible para asistir. Llame al XXX-XXX-XXXX para hablar.

Cost

The COVID-19 vaccine will be given to the public at no cost. We will not turn anyone away for lack of funds or insurance. Vaccines save lives and the COVID-19 vaccine will prevent you from COVID-19 related illness. Call us at XXX-XXX-XXXX to book an appointment today.

La vacuna contra el COVID-19 sera administrada al publico sin costo. No rechazaremos a nadie por falta de fondos o seguro. Las vacunas salvan vidas y la del COVID-19 evitara que usted contraiga enfermedades relacionadas con COVID-19. Llamanos al XXX-XXX-XXXX para reservar una cita.

Immigration Status

US Citizenship is not required or collected when you receive the COVID-19 vaccine. Once the vaccine is widely available, anyone can get the vaccine. Call us at XXX-XXX-XXXX if you have questions.

No requerimos ni recolectamos ciudadania estadounidense para la vacuna contra el COVID-19. Una vez que la vacuna este ampliamente disponible, cualquiera se puede vacunar. Llamanos al XXX-XXX-XXXX si tienes preguntas.

Messenger:
First Dose Follow-Up

Hi @Patient First Name, this is @Staff First Name from [Provider]. How are you feeling today after your first COVID-19 vaccine appointment?

Hola, [Patients First Name], este es [Staff First Name] de [Provider]. Como se siente hoy despues de su primera vacuna contra el COVID-19?

Messenger:
First Dose Follow-Up

Hi @Patient First Name, this is @Staff First Name from [Provider]. Thank you for coming in for your first COVID-19 vaccine dose. Some side effects like sore muscles, feeling tired, or mild fever are totally normal. How are you feeling today?

Hola, [Patient First Name], soy [Staff First Name] de [Provider]. Gracias por recibir su primera dosis de la vacuna contra el COVID-19. Algunos efectos secundarios, como dolor muscular, cansancio o fiebre leve, son totalmente normales. Como te sientes hoy?

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