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Care in Action

Insightful data from the CareMessage team

Orit Mohamed avatar
Written by Orit Mohamed
Updated over a week ago

Care in Action

Being the only patient activation tool built for underserved patients means that we have a wealth of data and expertise on effective communication.

We analyze the millions of messages safety-net organizations have sent using CareMessage, and bring actionable insights to our customers.


June 2022 Update

The data ๐Ÿ“ˆ

CareMessage has built software connections with certain EMRs (Epic, NextGen, eClinicalWorks, etc.) that allow us to pass information back and forth. Via this connection, we can collect attendance data on appointments. Our data shows that when customers use CareMessage appointments to message patients, those appointments see a combined no-show rate of just 6.40%!

The insight ๐Ÿ’Œ

CareMessage Appointment Reminders are proven to reduce no show rates. In addition to our reminder functionality, our Appointment Report feature allows you and your team to receive automated reports on patient RSVPs to review on a daily or weekly basis. For example, create an automated daily report for patients in the โ€œwaiting for clarificationโ€ category, this will allow you to review unexpected patient responses and review patient responses at scale. Learn more about the Appointment Report feature here.


May 2022 Update

The data ๐Ÿ“ˆ

Have you ever heard of Sentiment Analysis? This is a fancy term for deciding whether a given text message contains negative, positive, or neutral emotions.

Do your text messages to patients have a positive or negative sentiment? Our data science team analyzed millions of messages sent via CareMessage by safety-net organizations within the last year to figure out the sentiment of the text messages sent, and what makes a positive sentiment text message.

The insight ๐Ÿ’Œ

We found that an overwhelming majority of messages sent by you and other safety-net organizations using CareMessage were positive. Great job!

What do positive messages sound like? Hereโ€™s an example of a message sent by a CareMessage user that was considered positive:

โ€œHi, if you are unemployed or need job training, we are here to help. We have a great opportunity to help you develop job skills for the workplace, receive the tools to help you feel confident in the workplace. Whatever your employment goals are, we would love to help! Please reply YES to schedule your intake.โ€

Positive messages include encouraging words like 'help', 'assist' and 'guidance'. They are polite and include a salutation like 'hi' as well as words like 'please' and 'thanks.' CareMessage is excited to accompany you along the journey of delivering messages to your patients.


April 2022 Update

The data ๐Ÿ“ˆ

Our 1:1 Direct Messenger feature is the second most utilized feature within the CareMessage application! In the last two months alone, safety-net organizations have sent nearly 120,000 outgoing direct messages to their patients. Almost all users of Messenger have implemented our Messenger templates feature to send 1:1 messages at scale.

The insight ๐Ÿ’Œ

1:1 Direct Messaging via CareMessage empowers Case Managers, Clinical Teams and Operations Teams to facilitate individual conversations with patients, eliminating the need for phone calls.

Messenger Templates provide your team with an easy and scalable way to save and send messages on topics like:

  • SDoH Followup

  • COVID Vaccine Messaging

  • Medication Pickup / Adherence

  • Intake Instructions

  • Lab Reminders

  • & More

Save your team time and effectively reach your patients with Messenger on CareMessage!


March 2022 Update

The data ๐Ÿ“ˆ

CareMessage serves a vital role in our customersโ€™ efforts to communicate with patients about Social Determinants of Health (SDoH).

Our data shows that since September of 2020, our customers sent over 5 million SDoH mentions via Outreach messages. These messages played a key role in informing patients about resources related to food assistance, financial assistance, housing assistance and more- especially relevant amidst the uncertainty of the COVID-19 pandemic.

The insight ๐Ÿ’Œ

CareMessage offers several options to connect your patients to important SDoH resources, and help you collect data on SDoH!

  • Use our Outreach and 1:1 Direct Messaging features to send SDoH related-content to all patients, specific groups of patients, or individuals

  • Make an impact by using the SDoH messaging workflows within our Programs feature, including:

  1. A 4-week program that delivers 2 resources/week tied to SDoH

  2. A 1-day survey which collects responses on 9 back-to-back SDoH questions, and immediately sends relevant resources to patients

Reach out to [email protected] if you'd like to discuss how CareMessage can help you achieve your goals in addressing SDoH.


February 2022 Update

The data ๐Ÿ“ˆ

January and February saw a 53% increase in COVID-19 messaging over the prior two months, probably because of the spike in Omicron cases and the increased need for COVID-19 testing and treatment.

The insight ๐Ÿ’Œ

CareMessage offers safety-net organizations the flexibility they need to communicate up-to-the-minute information at scale. You can send as many messages as needed, and we are constantly updating our message library based on customer and patient needs.

Read more here about our COVID-19 messaging recommendations and encourage patients to test when appropriate!


January 2022 Update

The data ๐Ÿ“ˆ

Through one of our partnerships we were able to analyze the results of COVID Vaccine messaging for patients who received the 1st dose of their vaccine with no appointments scheduled for the 2nd dose.

Our data showed that CareMessage is a powerful tool to encourage patients to complete their COVID-19 doses

The insight ๐Ÿ’Œ

When our customers messaged patients who had received only one dose of the COVID-19 vaccine, 40% of them booked an appointment to receive the second dose of the vaccine within 30 days.

Additionally, since 2021 safety-net organizations like you have sent 15 million COVID Vaccine related messages using CareMessage. We're so honored to accompany you along this journey.

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